1. Eligibility for Returns
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Returns are accepted only for damaged, defective, or incorrect items received.
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You must contact us within 7 days of receiving the product to request a return or replacement.
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Products must be returned in their original condition and packaging wherever possible.
2. How to Initiate a Return
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To initiate a return, please email us at [email protected] with:
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Your order number
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A description of the issue
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Photographs of the damaged or incorrect item (if applicable)
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Our support team will review your request and provide instructions for returning the product.
3. Refunds and Replacements
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund/replacement.
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Approved refunds will be processed within 7–10 business days.
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Replacements will be sent at no additional cost.
4. Non-Returnable Items
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Personalized or custom-made products are not eligible for return unless they are damaged or defective.
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Products damaged due to misuse, mishandling, or negligence are not eligible for return.
5. Shipping Costs
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Shipping costs for returning a product due to damage, defect, or error on our part will be covered by Emil Crafted.
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Customers are responsible for return shipping costs if the return is for reasons other than our error.
6. Contact Us
For any questions, concerns, or to request a return, please contact us at:
Email: [email protected]